How to Arrange for a Visit to Our Skilled Nursing and Acute Care Facility
As the pandemic evolves, we anticipate that guidance about safe visits to nursing and acute care facilities will continue to be refined. What we know for sure is that scheduled visitation is the safest way to connect with your loved one.
Visits must be scheduled in advance. To arrange your visit please:
- Call or text our visitation line within visitation hours, which are between 10 a.m. – 6p.m., and schedule a time to see your loved one. Appointments are recommended due to COVID-19, however if you don’t have an appointment, accommodations may be arranged, if possible.
- In California, visitors must provide proof of vaccination or a negative COVID-19 test, results within the last 72 hours to visit a resident of a nursing and acute care facility, like ours.
- Self administered COVID-19 antigen tests will be provided to visitors as an option.
- Reschedule your visit if you have any symptoms of Covid-19 or believe you may have been exposed.
- Our staff will provide a Covid-19 screening prior to your visit. Our staff will also share with you the location for your visit and any requirements in place, such as social distancing.
- Masks are required. Mask mandates are in place for healthcare facilities. Please come prepared with a mask to wear for the entirety of your visit or one can be provided.
- Facetime visits are available for out-of-town family members and loved ones
What to do If You Cannot Visit In-Person
Phone calls, video chats, emails, text messages, and even letters have kept loved ones in the hearts and minds of our residents throughout this time. Hearing from you lifts spirits, brightens days, and offers our residents new topics to consider and discuss.
Some residents need assistance with phone calls and video chats. If you would like to arrange a conversation with your loved one via telephone or video chat, please call our reception desk between 9 a.m. – 6 p.m. Our reception staff can help you schedule a convenient time to connect with your loved one.
Frequently Asked Questions:
Nursing & Acute Care in the Covid-19 Pandemic
What Happens If Someone Has Covid-19?
Our facility frequently tests residents and staff to minimize the risk of spread of Covid-19.
If a resident receives positive test result for Covid-19, they are placed in our dedicated Covid-19 unit and receives care from specially trained staff. Once the resident is symptom free and fever free for several days, the resident can return to their room with guidance from our facility’s medical leadership.
If a staff member tests positive for Covid-19, the staff member is not permitted to come in to work and is required to isolate, away from our facility. Staff members must test negative for Covid-19 and be symptom-free before returning to work.
We use text and voice communication to provide the primary contacts of our residents with timely updates about the status of Covid-19 infections at our facility. We also report to local and state health agencies and work in concert with them in the event of infection.
How Can I Get In-Touch?
Many of our residents have mobile phones. We encourage you to call and / or text your loved one directly.
We also understand that many of our residents need some assistance with communication. The best way to arrange for a call with your loved one, is to contact reception between 9 a.m. – 6 p.m.
How Can I Visit My Loved One?
Visits must be scheduled in advance. This enables our team and your loved one to anticipate your visit and ensure health and safety guidelines are met.
We encourage visits as we recognize the importance of emotional health for our residents.
Who’s Vaccinated: Staff & Residents?
The vast majority of residents are vaccinated and keeping current with their vaccines.
Do I Need to Be Vaccinated?
California requires proof of vaccination to visit a loved one in a skilled nursing and acute care facility, like ours. Exceptions can be made on a limited basis. If you have questions, please call our reception phone number.
How Is My Loved One Being Cared For?
Our facility is staffed 24/ 7, year-round with health care professionals, including an on-call medical director at all hours of everyday. The care we administer is based on the medical diagnosis of your loved one. We work in partnership with your love one’s medical care team to ensure consistent delivery of care.
If you are the primary contact, and have power of attorney for your loved one, our nursing care leaders can share care plans with you.
Discharge: When Can My Loved One Come Home?
All care, services, and discharge requirements are provided under the direction of the attending physician, in coordination with our medical or nursing services director. We work with each resident’s attending physician to recommend best methods for home care and therapy after a resident departs our facility.
Our care team will coordinate time of discharge and any travel arrangements for the resident in advance.
Here is a list of 7 great ways you can stay in touch and brighten your loved one’s day.
Make a Call
Pick up the phone. Call room phones and cell phones to remain in contact on a regular basis. There’s nothing like the sound of a voice to bring comfort.
If possible, Skype, FaceTime or use other forms of visual communication to hear and see one another. Make sure to include grandkids, family members, and close friends in calls.
Send a Text
Send a text for a quick check in or send an emoji-filled cheery hello.
Write a Letter
Send a good old-fashioned card or letter. Handwritten notes, cards, and even crayon drawings are always appreciated.
Order for Delivery
Order a book, movie, game or anything else online and surprise your family member with a way to help them occupy some time.
Flowers and plants with a thoughtful note add color and brighten up our residents’ rooms and hearts.